Returns & Refunds
Effective date: October 2, 2026
Incorrect, damaged or defective products
If your order contains the wrong product, a broken or leaking bottle, or wine you believe is defective, contact sales@oneplate.ca with your order number and a description of the issue.
Photographs may help us assess the problem. Please retain the bottle and packaging where safe until we provide instructions.
For a confirmed issue, we will provide an appropriate replacement or refund, subject to applicable law. We will cover reasonable return costs for products supplied incorrectly or confirmed to be defective.
Change of mind returns
We do not offer change-of-mind returns on alcohol. This restriction does not affect statutory cancellation rights or remedies for incorrect, damaged, defective, or misrepresented products.
Cancelling an order
Contact us as soon as possible if you wish to cancel. We will confirm whether fulfilment can be stopped.
Where cancellation is required by law, we will honour it regardless of the order’s fulfilment status.
Refunds
Refunds will be issued to the original payment method unless another lawful arrangement is agreed. We will confirm the amount and process refunds within applicable legal deadlines.
Your payment provider may take additional time to display the credit.
Your legal rights
No reporting deadline or condition in this policy removes rights you have under applicable consumer protection law.
Contact us
ONE PLATE CATERING & EVENT MANAGEMENT
2259 Prince of Wales Drive, Ottawa, ON K2E 6Z8, Canada
Email: sales@oneplate.ca
Telephone: 613-880-3501